Cluj Economics and Business Seminar Series (CEBSS) - Ediția de primăvară - Ahmed Mostafa

23 Aprilie 2026, 14:00

Locatie: Sala 118 FSEGA

În data de 23 aprilie 2026, de la ora 14:00, domnul Ahmed Mostafa, de la Leeds University, va susține o prezentare în cadrul ediției de primăvară a Cluj Economics and Business Seminar Series (CEBSS).

Titlul prezentării: Negative Beneficiary Contact, Prosocial Impact and Service Behaviors in Public Healthcare: Do Service-Oriented High-Performance Work Systems Matter?

Abstract: Despite the prevalence of negative beneficiary contact in public healthcare organizations, not much is known about its ramifications for staff and their behaviors. The purpose of the current study is to advance knowledge of how and under which conditions negative beneficiary contact is related to service-oriented organizational citizenship behaviors (OCBs) in public healthcare organizations. Drawing on the relational job design perspective, this study examines prosocial impact as a mediator of the link between negative beneficiary contact and service-oriented OCBs, and the buffering role of service-oriented high performance work systems (HPWS) on this mediated relationship. Time-lagged, multisource data from nurses and their direct supervisors in Egyptian public hospital settings were used to test the proposed model. The results showed that prosocial impact mediates the relationship between negative beneficiary contact and service OCBs. However, this indirect link was not significant when perceptions of HPWS were high.

CEBSS, inițiat și coordonat de către prof.univ.dr. Cristian Litan din anul 2012, reprezintă un forum pentru dezbaterea și difuzarea rezultatelor cercetărilor științifice. Seria de seminare contribuie în mod semnificativ și distinctiv la creșterea valorii adăugate științifice, având un impact relevant asupra cunoștințelor, educației și practicilor din domeniul economiei și al afacerilor.

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